• Monitoring and maintaining system health across multiple backend services and microservices to ensure high availability, reliability, and seamless user experience for Airbnb’s global platform.
• Developing automation scripts, internal tools, and monitoring dashboards using JavaScript, Node.js, and cloud APIs to improve operational efficiency and reduce manual intervention.
• Managing CI/CD pipelines and deployment workflows with GitHub Actions and internal deployment systems, streamlining releases, minimizing downtime, and improving release reliability.
• Collaborating with cross-functional engineering, DevOps, and QA teams to design and implement large-scale reliability solutions, enhancing fault tolerance, system observability, and metrics tracking.
• Analyzing system logs, application performance metrics, and incident reports to proactively identify bottlenecks, prevent outages, and optimize resource utilization.
• Participating in on-call rotations and incident response drills, ensuring rapid resolution of critical issues and maintaining service level agreements (SLAs) across production services.

• Building, optimizing, and maintaining WordPress and MERN stack web applications for clients across multiple countries, ensuring high performance and scalability.
• Collaborating with designers, marketers, and content creators on user-centric projects to deliver seamless digital experiences.
• Implementing SEO strategies, content production, and UX improvements across multiple platforms to enhance engagement and discoverability.
• Leading full-stack technical delivery, client communications, and documentation to ensure clarity, reliability, and timely project completion.
• Delivering bespoke solutions that consistently earned positive client feedback for performance, usability, and ongoing support.

• Delivered 70+ web projects for clients in 15+ countries, spanning sectors like e-commerce, SaaS, media, education, and academia.
• Worked on the complete web rebuild for Banaras Hindu University—the largest site in my portfolio, serving 30,000+ users monthly and supporting critical student, faculty, and admissions workflows.
• Developed, launched, and maintained 30+ dynamic client websites using HTML, CSS, JavaScript, Node.js, React.js, WordPress, and WooCommerce.
• Created custom RESTful APIs, dashboards, and user portals that scaled client businesses; improved some clients’ web traffic and transactions by 20–50%.
• Oversaw architecture, responsive UI/UX, SEO, and secure cloud deployments (AWS, cPanel, DigitalOcean) for major launches.
• Integrated payment gateways (Stripe, PayPal), data migration, and analytics for e-commerce and service brands.
• Provided end-to-end support, maintenance, feature upgrades, and training—earning a 98% client satisfaction rating and >60% repeat business.
• Authored 20+ pieces of SEO and technical content—blog posts, user manuals, help articles, and knowledge base documentation—which improved site engagement and supported organic search rankings.
• Provided comprehensive WordPress sales consulting and support, handled over 500 client tickets, and delivered 50+ live demos, maintaining a 95%+ CSAT and reducing churn by 15%.

• Coordinated multidisciplinary research projects for the Department of English, collaborating with Dr. Pravin Singh Rana (Travel & Tourism) on digital humanities and cross-cultural studies.
• Managed project plans, research timelines, and team deliverables for 5+ major initiatives—improving workflow efficiency by 20% and supporting successful grant and conference submissions.
• Led the design and implementation of data collection, quantitative/qualitative analysis, and technical reporting using Python, Excel, and Google Workspace.
• Organised and executed 50+ seminars, academic workshops, student support programs, and cultural events, driving engagement up by 35% across the Faculty of Arts.
• Managed, trained, and delegated a volunteer team of 50+, developing skills in leadership, HR coordination, internal communication, and logistics.
• Designed and implemented evidence-based feedback mechanisms, increasing student satisfaction and event effectiveness by 30%.
• Coordinated with faculty leadership, vendors, and cross-functional teams to deliver high-impact programs—optimising budgets, streamlining schedules, and ensuring successful program delivery.
• Developed event marketing strategies and digital content for social media and campus channels, substantially increasing participation and awareness.
• Maintained strict compliance with research ethics and documentation, delivering 100% on-time, audit-ready reports.

Lead Full Stack Developer (May 2023 - Sep 2023)

• Managed a team of 3 developers to successfully deliver 6+ client web apps, using React.js, Node.js, and RESTful APIs.
• Oversaw Web architecture, sprint planning, and peer code reviews—improving delivery speed by 25%.
• Developed scalable front-end and back-end features, integrating JWT authentication, MongoDB, and third-party APIs.
• Led migration of legacy codebases to modern tech stacks, improving maintainability and bug resolution time by 40%.
• Provided troubleshooting, QA, and deployment support on AWS and Vercel.
• Created technical documentation and mentored junior engineers in debugging, Git workflows, and code quality standards.
• Collaborated directly with stakeholders to gather requirements and deliver user-focused solutions on time and within budget.

Junior Full Stack Developer (Jan 2023 - May 2023)

• Developed and maintained 4+ websites for agency clients using React.js, Node.js, WordPress, and Magento.
• Contributed to projects like kalkifashion.com and hygridlightings.com—leading UI enhancements, feature integration, site upgrades, and troubleshooting.
• Integrated RESTful APIs and ensured best-practice user authentication and site security.
• Assisted with QA, bug fixes, and ongoing site updates to improve performance and user satisfaction.
• Implemented version control (Git), QA testing, and best practices for secure user authentication.
• Communicated directly with clients to gather requirements, provide updates, and support launches.

Specialized in creating engaging, informative Bengali-language content on technology—articles, blogs, product descriptions, and more—tailored for Bengali-speaking audiences interested in tech.

• Currently pursuing an integrated Master’s & PhD program in Comparative Studies in English and American Literature and Culture.
• Graduate Teaching Assistant (GTA) to Prof. Susan Mizruchi, supporting undergraduate courses and collaborative research.
• PhD research centers on Trauma and Disability Studies as well as Digital Humanities, with active exploration of emerging interests and interdisciplinary opportunities.

• Awarded Master’s Project Fellowship for outstanding academic performance and leadership.

• Recipient of ICCR Scholarship for academic excellence and cross-cultural initiatives.
• Completed comprehensive study in English, History of Art, and Travel & Tourism Management.

• Immersive certification program in film direction and screenwriting, with emphasis on both classical and contemporary cinematic techniques.
• Completed intensive modules in film history, narrative development, directing, cinematography, sound design, and editing.
• Actively participated in scriptwriting workshops, short film societies, theatre groups, and campus film festivals—collaborating with peers on interdisciplinary projects.
• Developed a portfolio-worthy final project, demonstrating original storytelling, production planning, and cross-functional team leadership.

• Grade: A